Terms & Conditions

Making A Purchase:

By making a purchase from Big Matts you are deemed to be agreeing these terms & conditions.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into your shopping bag. After you have finished your selection, click on 'Shopping Bag' and you will be asked for a few details that we need to be able to complete the order.

We accept payment in Pounds Sterling only.

We accept Visa credit and MasterCard, Maestro, Solo, Visa Electron, Visa debt cards (e.g. Switch). All payments are made through World Pay, we also accept payment through PayPal, this is a free service to you, the purchaser.

Shipping and Handling:

We can deliver to the anywhere in the world. All UK items are shipped by Royal Mail or other courier.

Back Orders:

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges for orders made from the UK or the European Union, 20.0% VAT is included in the displayed price.

Credit Card Security:

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption (see Transaction Security for more details). They are not held in clear text on any web site. All payments are made through PayPal or Worldpay.

Transaction Security:

All transaction information passed between merchant sites is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from our merchant are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to our merchant servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

What is 3D Secure?

3D Secure, also know as 'MasterCard SecureCode' and 'Verified by Visa' is an internet security feature for Maestro, Visa and MasterCard. Basically it is an extra security level designed to eliminate fraud on the net. With 3D Secure enabled on your card even if someone gets hold of your card and address details they won't be able to use your card online, without knowing your extra security question.

What do I have to do to use 3D Secure?

Simply contact your card provider (phone or online) and ask them to enable 3D Secure. It will only take a few minutes, but well worth the peace of mind that your cards will now be even safer.

Guarantee:

Big Matt's is committed to keeping you happy. All items sold by Big Matt's come with a 100% Guarantee. We will refund or replace if there is any fault and, in most cases, if the customer finds the garment unsuitable.

Your statutory rights are not affected.

Complaints:

Should you find a problem then please contact us as soon as possible in order that we can rectify the problem. If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction. If you have any complaint then please contact us in complete confidence by email at sales@bigmatts.co.uk and provide a contact email address or telephone number and we will contact you as soon as possible.

All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress.

Big Matt's Menswear conforms with the requirements of the Data Protection Act, 1998 and is a registered company with the Information Commissioners office.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

If in the highly unlikely event we are unable to resolve any dispute please visit https://webgate.ec.europa.eu/odr this will direct you the online dispute resolution web site of the European Union. Big Matts is in a trading category not required to use an approved ADR provider. The pertinant legislation is: Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015

Price Promise:

Big Matts will refund twice the difference between our normal retail price and any other retailers normal retail price providing the item description, size, colour, material is identical in all respects to the item sold by Big Matts. This does not apply to any items that competitors may have reduced in any sale or special promotion they may be running. Proof of the lower price will need to be sent to Big Matts by email with a link to the website where the exact product is for sale at the lower price. This offer is only applicable to internet sales and excludes goods bought through auction sites such as ebay as these prices are variable, in addition it cannot be used with bricks and mortar shop sales as these are impossible to verify. You must have purchased the item from Big Matts to be eligible for the refund. The price difference award will be credited to your account or we will send you a gift voucher to at least the double difference value at our discretion, this credit can be spent on any item on Big Matts website, this offer has no direct cash value.

Free Gifts:

No guarantee is given or implied on any gift that has been given away by Big Matts at no charge. Free gifts are not available when added to items featured in one of our sales. If any item is returned to us for a refund and that reduces your total purchase value such that you would not have qualified for the gift, the value of the gift, as displayed on the website, will be deducted from your refund amount, alternatively, you can return the gift in its original packaging and condition and receive a full refund. Where a refund brings your total purchase value into a lower qualifying category, we will reduce the amount of your refund at a pro-rata rate. Free gifts cannot be returned for a refund themselves. This policy is in place to prevent free gifts being claimed and subsequently returning items and retaining the free gift, we are determined to be fair to all our customers. We reserve the right to stop or amend any promotion at any time. Unfortunately we are unable to offer large free gifts on International orders.

Big Matts Menswear Ltd. Registered in England No 08087287.
Registered office: Dairy House, Horton, Wimborne, Dorset BH21 7JH

VAT Number 137852785